Last updated: May 2026
At Oneheim Studio, customer satisfaction is important to us. Due to the nature of digital services, refunds are handled according to the following policy.
Payments made for completed work, delivered files, or completed service milestones are generally non-refundable.
If a project is canceled before work has started, a partial or full refund may be considered.
If work has already begun, refunds will depend on the amount of work completed.
Clients are encouraged to communicate feedback during the project process. Reasonable revisions may be provided depending on the selected service package.
Refunds will not be provided for:
For refund-related questions, contact:
Email: info@oneheimstudio.site